1. Job Description
2. Person Specification

TITLE: Locum Crisis Support Worker

GRADE: H1a

RESPONSIBLE TO: Crisis Residential Manager and Night Crisis Centre Manager

LOCATION: 18 Highbury Grove, Islington

PURPOSE

To provide high standards of crisis support to clients who are in acute crisis within a short stay (normally 3-6 weeks) 10 bedded registered residential home and crisis night centre.

KEY RESPONSIBILITIES

1. Services to Clients

Participate in referrals, admissions and discharge procedures.

Liaise with specialist referral and support agencies e.g. Community Mental Health Teams, The Crisis Resolution Team, ensuring clients receive appropriate services and/or treatment.

Deliver a high standard of support and risk management including assessment, planning, implementation, evaluation and regular reviews via a key worker system. Where appropriate provide direct services to clients either as part of a support plan or in order to support the work of other staff.

Ensure service users’ medication is stored and administered in accordance with NCSC and NPS regulations, Umbrella’s procedures and in agreement with individual service users.

Refer clients to specialist agencies e.g. Drug & Alcohol Services as and when necessary and ensure they receive appropriate support as part of this process.

Maximise user empowerment and independence in line with service specification.

Deal promptly with complaints in accordance with Umbrella’s Comments Compliments, and Complaints Procedure.

2. Team working

Participate in a staff rota system to ensure adequate staff cover of services throughout the 7days of the week (both day and night).
     
Work as part of a cohesive team through leadership and line management including      
supervision and personal development reviews with the Crisis Night Centre Manager, and Crisis Residential Manager and Crisis Services Manager.

Comply with all relevant legislation e.g. Health & Safety and Care Standards notifying any problems to the relevant manager at the earliest opportunity.

Through active participation in staff meetings and shift handovers ensure that all managers and other staff members are aware of all relevant issues about clients.

3. Administrative and Financial Duties

Maintain records relating to service users and the service complying with registration requirements and Umbrella’s policies and procedures with due regard to confidentiality and the clients’ rights to access their personal file.

Ensure all furnishings and fabric of the building comply with appropriate legislation.

Ensure all petty cash expenditure is accurately recorded and reconciled.

Ensure the ordering of and appropriate provision of supplies, equipment etc.
 
4.  Liaison

Maintain professional relations and good channels of communication with all departments within the organisation and colleagues in other Umbrella projects.

Develop and maintain good relations with relevant referral sources, carers and other external agencies involved with users.

Represent your service/the organisation at meetings with other agencies/focus groups as directed by the Service Managers and Director.

5. General

Have a clear understanding, acceptance and adherence to the need for strict confidentiality.

Participate in the opportunities for personal and professional development that exist e.g. supervision and training.

Uphold and implement Umbrella’s Managing Diversity and Equality Policy at all times.

7. Support and Supervision

Line management and supervision will be available on a regular basis from the Crisis Services Manager, Crisis Residential Manager and Crisis Night Centre Manager.
  
This Job Description is not definitive. Different or additional duties may be required as the organisation develops. You may be required to work elsewhere in Umbrella according to the requirements of the service.

This Job Description does not form part of your contract of employment

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